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Global Service Delivery

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by garrytyrrell Oct 31, 2002 last reply Nov 1, 2002

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Can anybody out there recommend case studies or best-in-class practise information sources to help frame a global service delivery strategy?

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A good book - including some "template" material is "IT Services, Costs, Metrics, Benchmarking & marketing"

ISBN 0-13-019195-7

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