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Go to my PC

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by antony.dalton

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Several experts have claimed that this is a superb product. I strobgly disagree. I have actually tried to use it when dialling back to my home PC from abroad and from work. Only at work on a corporate network have I had anything approaching a satisfactory service. When using Internet cafes or borrowed 56k modem systems GotomyPC is totally unreliable and very very slow. Part of the problem is of course the lack of stability of Windows 9x systems since I have had to call a friend to reboot my PC to allow me back on. Often though my PC was working fine and GotomyPC failed to cope with my Tiny Firewall. This was an erratic result since I used the default setup and do not keep changing the settings. Even when I did get through the performance of the GotomyPC system was abysmally slow, taking up to 30 minutes to read and reply to one simple email. The screen refresh rate is terrible and I would strongly disagree with any recommendation for this product as being suitable for the home user.

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by antony.dalton

I have also found that when trying to cancel a Gotomypc contract the only way they permit it is if you telephone the USA at your expense and their convenience. This is outrageous - to expect non-USA customers to telephone somewhere in the USA, after having to find out what time zone they are in, then to pay for the call to cancel a service that is of no help to small PC system users. No doubt it is also very likely that I would be kept hanging on the end of the phone until someone was free toanswer, all at the high cost of international phone charges. No thankyou - I will be closing my credit card account and getting a new one instead then GotomyPC can sort out the mess just as they should have done by setting up a customer friendly support network.

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