Discussion Locked

Greyed out attachments

0 helpful
3 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

When I recieve an email with attachments in most cases these cannot be opened as when I click on the paperclip icon the information is greyed out.

I am running Windows XP and IE5.

The attachments have been prepared by the sender and do not contain a virus.

3 replies

by tduval

It's your own outlook who forbide the access.
You can't send an executable file (.exe/com/bat/jvs/...) as an attachment.

To do this, simply compress your files, .zip files, for examples, are assumed safe.
You can even rename your file, ex mysoft.exe to mysoft.xyz.

Warning, you antivirus can do the same thing.

by oz_media

This is a VERY common question, Inbound attachment problems are ususally due to your Outlook Blocking picture files (jpg etc)and exe's.

Simply go to:
Tools/ Options/ Security tab/ uncheck "do not allow attachments that could
be a virus"

You should be OK now, if not, post back there aer several other reasons Service packs etc) that will cause this.

by riverfreight

Two possibilities: 1st; How big is your cache?
2nd;Are they actually trojan Horses, or 3rd; being piggy-backed by such other stuff your filters and screens don't have the latitude and discretion to do anything about but the best they can. I've no suggestions about how to remedy this but you've got questions you can look into this way.

RIVER FREIGHT

This discussion is closed to new replies.