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Hardware Error

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5 replies

by rzwoo

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To all,
Good day, Im encounter the above error msg while i do the ping command to www.hotmail.com. As this laptop is connected to our domain but the connection to internet was not successful. My laptop is IBM R52. Kindly asist me to solve this problem.

Thanks to you all

Best regard
Woo

5 replies

by nimmo

Make sure the cable isn't damaged and plugged in correctly.

Do a loopback test to make sure the NIC is functioning correctly.

by rzwoo

Thanks Nimmo,
I did try with others cable, and i can ping the loopback with the NIC. the ip address was assigned statics with the default gateway, but its still cant get to online. Please provide me more info to solve this.

by amirza

Try changing the speed and duplex settings of your nic.

by rob miners

If you are currently connected to a Domain there may be GPO Policies in force that prevent Internet Access. If this is the case see your Administrator.

If not go to a command prompt on the File Server and type in ipconfig /all > C:\IP.txt

Go to a command prompt on the Notebook and type in ipconfig /all > C:\IP.txt

Go to a command prompt on the Notebook and type in route print > c:\route.txt and press Enter.

Compare your findings to work out where you are going wrong.

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