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Hardware maintenance contract

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by naktec

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Is it necessary for organizations with over 100 computer to enter into an expensive maintenance agreement. I think computers can be easily fixed so this is not necessary and moreover very expensive.

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by jeffryg

The only reasons I can think of service contracts are:
1- Termed "Add on Sale" from a sales POV. It offers your customer assurance that all issues will be handled.
2- If you broke down each individual task you had to complete in a years time, based on new service call prices, it will add up to the same if not higher.
Don't get me wrong, I don't think that contracts are required for smaller customers of 25 users or less.
Let me know what you think of that.

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