Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

By ianb14927 ·
I recently had Microsoft Australia fix a problem with opening Office 2007. The problem was fixed but now, even though I have a very good internet connection, I cannot get on-line with IE, Firefox or Thunderbird. I am running Windows 7 Home Premium, 1TB HDD and 8 gig RAM. I have Nortons Internet Security.



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Request for Clarification

by robo_dev In reply to Clarifications

Do you get some sort of error message?

What did Microsoft support do? Did they connect remotely to your PC?

Does your PC have an IP address?
goto a command prompt, type ipconfig

Can you connect to the web page of your router?
enter the 'default gateway' IP address that was identified from ipconfig.

typically ...

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I have seen this before and

by Sue T In reply to Have a Good internet cone ...

when I turned off Norton Internet Security the problem went away. Turned it back on and it came back. Had to do some tweaking to Norton Internet Security settings to make it all work.

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Reponse To Answer

by greatnewproducts In reply to I have seen this before a ...

Yes, Me too. It seems that the "firewall" from Norton is either set too high, or it has not ben setup for that particular connection (wi-fi or ethernet). Either turn off Norton, like Sue T says, or configure the firewall to let the traffic pass through.

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Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

by wsmario In reply to Have a Good internet cone ...

usually the problem is that in the ip & dns definitions in local area connection in windows are define specific addresses change to "obtain automatic dns and ip addresses change FW to automatic in general change setups to defaults

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