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Having trouble with opening "help and Support"

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by d.wilkie

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Hi

I am having trouble opening help and support, also when I download a game trial the graphics
on the first page wont loadup properly, some things are there and some not. Also when I try to log into my online backing it comes back with a message to check my java scripts, which I have done many times and doesn;t seem to fix the problem.
I am running xp and don't have my xp disc anymore (miss placed) so can't re install,
is there another way of fixing these problems,
I am so confused as to what has happened to my pc, I am only a home use owner of xp and don't work with computers so any help is mighty helpful THANKS...........

3 replies

by tintoman

Is that your graphics card is not good enought to run the game you are trying to play, you should always check the system requirements of software you buy to make sure it will run on your machine.
Also it seems from what you say that your machine is or could be very low on physical and/virtual memory, a very large number of home user pcs are supplied with the bare minimum of RAM to keep the price attractive, but very often they start grinding to a halt after a while, you might need to consider a memory upgrade, also make sure all you microsoft updates are installed, and your java updates, and make sure any anti-virus software you have is not preventing you from installing software.
These are a few ideas to go at but in fact there are many many more things that could cause this type of problem

by d.wilkie

I was wondering about my graphics card, thanks for the advice I will follow up on the updates etc....
thanks again

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