Header and Footer auto text

Was your office completely installed? Portions of the programs can be omitted during installation. I would check to see if autotext works at all. Try going into Tools/Autocorrect/autotext tab. Are there any options available?

If there aren't, can you type a word (try a short single word to make this easy) and see if the add button ungreys.

If it does, you may need to reinstall office, and make sure you add all the components.

If the autotext doesn't seem to be working, I would try deleting your user profile (if you are running NT or higher), or at least your normal.dot file (the file will be automagically recreated the next time you start-although personal settings and macros will be lost).

Finally, I should note that I can't tell if this happens to you in all files. If you have only file with this problem, it may have been created with a template other than Normal.dot, in which case it might lack the autotext entries you are looking for. I'd create a new, blank doc, copy and paste the offending document into the new one, and normal.dot should proceed to provide the missing functionality.