I currently support 1000 users. Every month I am required to submit a report which justifies my existence. I have been using Microsoft Word to create this report. I am looking for a piece of software that would generate this report in a word format similiar to what I submit currently. I have tried HelpStar and Track-It and found that they were more than I needed and didn’t generate the report in a easily modifiable format without a lot of work on my part.
Here are the points that I needin order
1. I need it to create a searchable database of problems submitted, there resolution and the date I completed the project.
2. I need to be able to add users to the list without going through creating user accounts and granting permissions just to add the users name who submitted the problem.
3. I need to be able to classify the calls into subcategories ex: help desk call, information technology request form, pc install, software install etc.
4. I need to be able to keep track of a users history of request and incident submissions.
So for 1000 TechPoints can any tell me about an afordable application that will acomplish at least 3 of the four aforementioned points?