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Help Desk Monthly Reporting Software

By t165 ·
I currently support 1000 users. Every month I am required to submit a report which justifies my existence. I have been using Microsoft Word to create this report. I am looking for a piece of software that would generate this report in a word format similiar to what I submit currently. I have tried HelpStar and Track-It and found that they were more than I needed and didn't generate the report in a easily modifiable format without a lot of work on my part.

Here are the points that I needin order
1. I need it to create a searchable database of problems submitted, there resolution and the date I completed the project.
2. I need to be able to add users to the list without going through creating user accounts and granting permissions just to add the users name who submitted the problem.
3. I need to be able to classify the calls into subcategories ex: help desk call, information technology request form, pc install, software install etc.
4. I need to be able to keep track of a users history of request and incident submissions.

So for 1000 TechPoints can any tell me about an afordable application that will acomplish at least 3 of the four aforementioned points?

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Help Desk Monthly Reporting Software

by DKlippert In reply to Help Desk Monthly Reporti ...
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Help Desk Monthly Reporting Software

by t165 In reply to Help Desk Monthly Reporti ...

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Help Desk Monthly Reporting Software

by glyall In reply to Help Desk Monthly Reporti ...

DKlippert said it.
Do not keep the database on your PC,
store it on the server. The database is
going to get very big. You should create a database for each year, to keep it managable.
Or it will take forever to open.

good luck

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Help Desk Monthly Reporting Software

by t165 In reply to Help Desk Monthly Reporti ...

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Help Desk Monthly Reporting Software

by a.barnes In reply to Help Desk Monthly Reporti ...

You could create this in Excel, and then use VB code to automate data entry to make things easier. Access would be easier, but Excel can do what you've asked.

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by t165 In reply to Help Desk Monthly Reporti ...

Not detailed enough.

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by t165 In reply to Help Desk Monthly Reporti ...

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