HELP DESK RESUME

Reumes reflect a persons work history and skills and education.
Not all help desk positions require certifications. It vary's from company to company. There are different levels of expertise ranging from Tier1 to Tier3, I think these are common place.
Some are only contract with INTENT to go permanent.
Hope this is helpful.

Not sure what type of info you are really looking for.

Resume: Since a help desk position is usually all about troubleshooting of hardware and software, and customer interaction, your resume should highlight such skills as software you are VERYfamiliar with, hardware VERY familiar with (systems used), troubleshooting skills, customer interaction skills, etc. You will also need to tailor your resume to each particular job being applied for. An employer asking for software help desk expertise, doesn't care that you can fix hardware. One asking for expertise with MS Office products doesn't care that you have 30 years experience with WordPerfect. An employer that exclusively uses PCs won't even look at your resume if it says your 30 yrs experience with Macs. And so on.

Certifications: Help desk can be a very generic job title and the actual functions performed will vary from company to company, and job to job. The fact that you have a given certification usually doesn't make much difference unless the job requirement specifies one, or you have a certification that covers one or more areas of knowledge required for the job. Before you rush out and start piling up certifications, you should look and see what certifications are being asked for. In general your best bet for certifications is to seek those that complement your areas of expertise and/or your areas of interest.

One other thing to realize: a help desk position at a small company may be totally different from one at a large company. At a small company, you may be expected to be a jack of all trades (hardware, software, Internet, etc.). At a large company all you may do is answer phones, solving simple easy to answer problems and logging troubletickets for technicians to solve.

In general, help desk positions require generalized computer knowledge (i.e. some knowledge of a wide variety of areas, but not necessarily in depth specialized knowledge), and excellent communications, customer service, and telephone skills. If you have really good customer service skills really stress those, and that can help get you a job on the help desk.

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