help desk software

As far as I am concerned there is only one program and it rocks!! I've purchased it for the last 3 companys I've worked for.

www.blueocean.com Makers of Track-IT

Sure you can buy an off the shelf program, if you enter "Helpdesk software" in the www.google.com search engine you will find heaps, expect to pay anything from a couple of hundred to a couple of thousand dollars depending on the features etc.
A better way is to create a database in Access or whatever and use this to track calls. We found this approach to be not only cheaper but easier to customise.
good luck!!

i've worked at companies that used remedy and vantive. remedy has lots of features but is too slow and unstable. i don't know why it's so popular.

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