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Help Desk Survey

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by carol_schautz

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We are using Peregrine 4.07. I want Peregrine to automatically send a survey to a customer. Is there a way in Peregrine to send a survey to a customer every 4 times we close a incident for that person. Can you actually create a survey in Peregrine as well or do you use a third party software (i.e. zoomerang). Also, looking for sample surveys to get us started with the actual questions.

Thanks very much,

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by ghstinshll

Weren't they bought by Remedy, or was it the other way around? Anyway, checking with your rep should be the fastest way to find an answer. They're usually consultants as well to help provide the solutions you want to create, from buying a package they expect you to not be able to handle. That's the way Remedy was at the last company I worked with.

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