Help Desk Training

CompTIA's A+ courses include some help desk etiquette. Try Scott Mueller's Upgrading and Repairing PC's or Sybex's A+ Complete Study Guide.

try reading the 10 most dangerous thread in active discussions. If you really want to improve you help desk skills in non technical areas, try looking toward verbal skills and courses. We used to have a telephone work shop that dealt with how whatyou said affected the listener.

There are a number of Help Desk organizations/associations and they usually offer training opportunities, local chapter meetings, book reviews, job postings, newsletters, etc.

Try:

The Help Desk Institute
http://www.helpdeskinst.com/
They offer a course on basic help desk skills that is likely of interest: http://www.helpdeskinst.com/hdi-certification/css.asp
Local chapters meet regularly so yu can network with others in the same field.

Pink Elephant (international)--training basedon the ITIL best practices for IT Service Delivery and Management

http://www.pinkelephant.com/

Help Desk 2000
http://www.helpdesk2000.org/

Try www.leapit.com

Good Luck,
Dusty

Help Desk 2000 is this best.

Gartner Group put together a great Customer Service Class. It's expensive though.

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