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  • #2272547

    Help—Error opening an attachment


    by apextechnotes ·

    We just bought a new laptop and when I am in webmail the attachment is an MS word document attached does not open up msword to view the document, it thinks it an html document and just opens another window of IE and is all garbled.
    Anyone know why?????

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  • Author
    • #3145233

      Could be

      by jdmercha ·

      In reply to Help—Error opening an attachment

      Webmail may be configured to view attachments rahter than open them in the proper application. You may have to save the attachment to your local computer and then open it with the proper app.

    • #3144902

      Check File Types

      by rggrimes ·

      In reply to Help—Error opening an attachment

      Can you open a Word document on your laptop by just double clicking on it? If not, try checking your “File Types” settings, to ensure .doc is associated with MS Word
      (My Computer\Tools\Folder Options\File Types)

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