Lose the resume and the "cover letter". I'm sure your friends and relatives have told you it "looks good, Bob", but they love you and they were lying.
"Word97" is NOT a skill. "Using MS Office" is (arguably). Never list a dozen or so applicationson a resume unless you are really an "Expert" on those (and I have personally never met anybody who is an expert with a dozen apps).
One thing your resume needs is to tell the prospective employer what they will get out of hiring you. If you're coming in as a junior systems admin, great. Nobody will expect you to do the work of a CCIE if you're a "jr". Reflect to yourself "What would the employer expect a 'jr' to be doing?" probably a lot of plugging cables, carrying boxes, working stupid shifts, and interacting with senior staff and possibly with users. OK, so write a resume with that in mind, to apply for Junior Net. Admin. job.
To apply for a Helpdesk job, write a different resume. Stress different skills and abilities. HD staff need to be very patient. They need to know how to ask questions (not necessarily how to answer them). HD staff may need to be able to look up answers in a Knowledge Base. HD staff also need to be VERY METICULOUS in record keeping.
It does not helpyour case with some writing errors in your documents. The style is very rough. It hops around and makes me think you're quite young, perhaps too young to have a "real" job. So why should I interview you? I see the following "this is a few of the things that I have installed" which at the very least should be "THESE ARE a few of the things that I have installed", although having made that change, the whole paragraph needs to be rewritten.
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