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ask your supervisor to prioritize. I work with two of the VP's of my company and they do have a slightly higher priority, but in that situation, Palmetto is partly correct. If the VP can't function with his computer, it needs to be fixed now. If the problem you are currently working on is more severe, and the VP can't get to the internet, I would stay with the current problem.

As far as letting someone else make the decision for you, that is the wrong move in the long run as your manager will see you as unable to make critical decisions and will probably look you over for the next promotion (assuming this is a manager that is worth anything). Too often we let others make our decisions because we are afraid of the consequences, but that is the slow road to advancement.

Our help desk manager doesn't want the technicians getting tangled up in V.P. "emergencies" when they could be solving problems. If the tech feels the priority should be on the original job, the manager wants them to explain the situation to him so he can give the V.P. an explanation. It's not a question of an inability to set priorities, it's one of not having enough firepower to enforce them.

I used to work for a Parliament (country unspecified to protect those still working there) where certain elected Members and officials of said Parliament always regarded their problem as being more important than anyone elses.

We often worked out of hours with no supervision, so couldn't pass the buck.

You have to learn how to say no, as long as you are confident that you have made the correct decision, can justify it, and are willing to stand by it.

Complaints were commonplace, but as long as the decision was justified, the Head of Department would stand by you.

Hence the importance of proper call logging!

I work on a help desk(HATE IT ), rule/procedures are created and pass on vertically/horizontally. It never ceases to amaze me how upper management is perfectly willing to circumvent policy to satisfy thier ego and crave for power...everyday joes are always caught in the crossfire. Do your job, make the best decision you can with the information you have and let the chips fall where they may...go home and leave at work.

In this Help desk society..where competiton for guys like us are on hig alert... you should better keep him contented and ofcourse he will remember you and will always recommended you to others as well.. I have been in this deep **** before..

I would and have gone for the VP's call as billad mentioned it get's raised in meetings if he is not attended on time.And take it from me,the problem of the VP should be solved in 2 mins as most of the time its a dumb issue like cable unplugged or "Caps lock on" and the great "VP" cant log in .