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Helpdesk Customer Survey Software?

By david_gonzales ·
We are in the process of updating our survey tracking software on our helpdesk. We need something that can use FTP from Remedy, send a survey to the user and collect a reply from the end user to generate a survey report. Our software is old and outdated and the company has gone out of business so we can no longer get support. Any suggestions or leads would be appreciated.

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