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Helpdesk Management Software

By kenk ·
My company is looking for a HelpDesk Management tool that will run on Mac OS X. We currently use a Filemaker database to track support calls and we're looking to publish a knowledge base and FAQs. Does anyone have ideas, we have 4 support technicians support 2 different software applications running at about 250 different locations. The technicians are in 2 different locations.

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