General discussion

Locked

helpdesk software solution

By technical ·
Hi there

I am looking for a helpdesk software solution for our IT department to keep track on all issues requests and calls from users about their computers printers and so on? and I am looking for some specific features, it should be email integrated;
PC inventory integrated;
Web based in order to be able to reach it on any computer;
and it should be able to work with active directory which means that when I enter someone?s name or anything in reference it should query active directory for the computer {IP address or name.};
And a remote access ability to the user?s computer?

And of course I am not looking for expensive one?

If anyone has got any knowledge\idea on this issue please reply.

Your help is very much appreciated

TIA
JoelB

This conversation is currently closed to new comments.

2 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Try Track-It

by bklimes In reply to helpdesk software solutio ...

I have used Track-IT V 5 and recently V 6. Great little package that can get you most of these features. I would recommend this package.

Check out there web site.
http://www.blueocean.com/

Brian- MCSE 2000
York, PA

Collapse -

GoldMine & TMS plus QB

by steve5 In reply to helpdesk software solutio ...

GoldMine & TMS plus QB
The integrated solution I like best is GoldMine, The Service Manager and QuickBooks. The three integrate to provide a complete CRM solution. In addition this is not very expensive and provides one center database(GoldMine)to store all the information plus a center Calendar with multiple views.

http://www.frontrange.com/
http://www.thes ervicemanager.com/

This is Company provides a complete Network integrated Support solution
http://www.iquate.com/

Steve Sawyer
Business,IT and Security Consultant
Crossover Technology, Inc.
(210) 861-0204

Back to IT Employment Forum
2 total posts (Page 1 of 1)  

Related Discussions

Related Forums