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helpdesk software solution

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by technical

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Hi there

I am looking for a helpdesk software solution for our IT department to keep track on all issues requests and calls from users about their computers printers and so on? and I am looking for some specific features, it should be email integrated;
PC inventory integrated;
Web based in order to be able to reach it on any computer;
and it should be able to work with active directory which means that when I enter someone?s name or anything in reference it should query active directory for the computer {IP address or name.};
And a remote access ability to the user?s computer?

And of course I am not looking for expensive one?

If anyone has got any knowledge\idea on this issue please reply.

Your help is very much appreciated

TIA
JoelB

2 replies

by bklimes

I have used Track-IT V 5 and recently V 6. Great little package that can get you most of these features. I would recommend this package.

Check out there web site.
http://www.blueocean.com/

Brian- MCSE 2000
York, PA

by steve5

GoldMine & TMS plus QB
The integrated solution I like best is GoldMine, The Service Manager and QuickBooks. The three integrate to provide a complete CRM solution. In addition this is not very expensive and provides one center database(GoldMine)to store all the information plus a center Calendar with multiple views.

http://www.frontrange.com/
http://www.thes ervicemanager.com/

This is Company provides a complete Network integrated Support solution
http://www.iquate.com/

Steve Sawyer
Business,IT and Security Consultant
Crossover Technology, Inc.
(210) 861-0204

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