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  • December 14, 2004 at 8:03 am #2292341

    Hotsync crashes system

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    by degnan · about 19 years, 4 months ago

    Hotsync crashes system (Windows XP running Palm Desktop for Handspring 4.01) when trying to sync with Handspring Visor and has to be restarted by the switch on the power supply. No messages in Event Viewer. Tried plugging cradle into different USB port, made no difference. No bsod, just immediately powers off when you hit the hotsync button on the cradle. If you restart machine, then will hotsync OK. Same equipment/palm desktop software worked fine with Win2k. Any ideas?

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    • December 17, 2004 at 10:31 am #3300203

      Reply To: Hotsync crashes system

      by rewrite · about 19 years, 4 months ago

      In reply to Hotsync crashes system

      See this palmone forum discussion. It sounds like a corrupted dat file:

      http://forums.palmone.com/pe/action/forums/displaysinglethread?rootPostID=20124851&returnExpertiseCode=__Built_in_sof__USCA

      Cheers.

      RW

      • December 17, 2004 at 10:38 am #3300202

        Reply To: Hotsync crashes system

        by degnan · about 19 years, 4 months ago

        In reply to Reply To: Hotsync crashes system

        Invalid link, but from what i have been reading, it actually may be static discharge when placing the Visor in the cradle.

    • December 17, 2004 at 10:51 am #3300200

      Reply To: Hotsync crashes system

      by rewrite · about 19 years, 4 months ago

      In reply to Hotsync crashes system

      Hmmm. Link works for me. Anyway, basically there were a number of Palm users on winxp that were having the same problem as you are describing. Palm support had this fix which repaired the problem:

      Caution! Only do this if you have all of the current info in your Palm, because it will erase what’s on your Palm Desktop.

      1. Go to your Palm folder on your pc (default install location is c:\palm) and open the folder for your user.
      2. Delete the address, datebook, expense, memopad, note pad and todo folders.
      3. Open the Palm Desktop program.
      4. Do a hotsync.
      5. Important! Don’t click on anything else in the Palm Desktop after doing the hotsync. If you change to one of the areas that has corrupted data, it will immediately crash.
      6. Right after doing the hotsync, click Tools on the top menu in the Palm Desktop, then Options. Click on the Tools tab and then click Check Now to fix the corrupted data.
      7. Click OK.

      Cheers.

      RW

    • January 3, 2005 at 6:53 am #3298481

      Reply To: Hotsync crashes system

      by degnan · about 19 years, 3 months ago

      In reply to Hotsync crashes system

      This question was closed by the author

    • January 6, 2005 at 10:51 am #3316910

      Reply To: Hotsync crashes system

      by degnan · about 19 years, 3 months ago

      In reply to Hotsync crashes system

      It turns out is was a static issue. When i had the user ground themself, the problem went away.

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