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  • #4151234

    How do I unlocked my hacked HP laptop?


    by daultonjohn24 ·

    How do I unlock my hacked laptop?

    My HP laptop running Windows 10 randomly locked up.

    I type in my pin and it says “Your credentials could not be verified”.

    Trying to change my pin says “Something went wrong and your pin isnt available (status 0xc000006d, substatus;0x0”

    I try with my password and it says its wrong, even though I just changed it 30 seconds earlier.

    I then hold shift and hit restart. I click on ‘startup repair’ and click on my username. I then have this UNKNOWN Russian email show up prompting me for a password.

    I somehow enter the right password and it says ‘startup repair couldn’t repair your PC’

    I put my harddrive in another computer and it does the exact same thing meaning its a harddrive issue.

    How do I get back into my laptop? Wiping the hardrive is NOT an option, as the files are more important than the computer itself.

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    • #4151235
      Avatar photo

      Reply To: How do I unlocked my hacked HP laptop?

      by birdmantd ·

      In reply to How do I unlocked my hacked HP laptop?

      Sadly, you may have to go the nuclear option and reformat and reinstall everything on your laptop. Once scammers get hacked into your computer, it can be difficult to clean up their mess. There is a reason why it is nicknamed “ransomware” to restore your system, and there is no guarantee that they will remove all traces of their intrusion or hit you up for more $$ in the future.

      As other moderators frequently mention, hopefully you back up your computer frequently or you will have to start from scratch.

      There are no simple solutions once it happens to your computer.

      • This reply was modified 11 months, 1 week ago by Avatar photobirdmantd.
    • #4151349
      Avatar photo

      Re: locked out

      by kees_b ·

      In reply to How do I unlocked my hacked HP laptop?

      So you put the hard disk in another PC to copy all your files to a very safe place (another disk) before deleting everything on this drive (which means: delete all partitions).
      Or you keep this hard disk as backup while installing Windows on a new disk or using a new PC.

    • #4151530
      Avatar photo

      Given the story.

      by rproffitt ·

      In reply to How do I unlocked my hacked HP laptop?

      You appear to need this to go to a data recovery company. There is no safe way for NEW users to do their own data recovery. Never has been.

    • #4157084

      Use antivirus software.

      by Harisamer214 ·

      In reply to How do I unlocked my hacked HP laptop?

      Here are a few things you can try to unlock your laptop:

      1. Use a bootable antivirus software. This will scan your hard drive for malware and remove any threats that it finds. Once the malware is removed, you should be able to login to your laptop using your original credentials.
      2. Use a password recovery tool. This is a software program that can help you recover your forgotten password. However, it is important to note that these tools can also be used by hackers to gain access to your laptop, so you should only use them from a trusted source.
      3. Contact the laptop manufacturer. If you have a warranty on your laptop, the manufacturer may be able to help you unlock it.

      If you are unable to unlock your laptop using any of these methods, you may need to wipe the hard drive and reinstall Windows. This will erase all of your data, so it is important to back up your files before you do this.

      Hope this might help.

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