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  • #2141732

    How long does video doorbell data stay available in the cloud

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    by 1woodward1 ·

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    Without going into details, the police are investigating on my behalf a theft of property that happened two months ago. The police officer said to me that they can access video data from a “Ring” make video doorbell from the cloud as the information is not deleted. When I have looked at sellers information about video doorbells they state that it is only available in the UK for 30 days.
    Does anyone know if video data is deleted after 30 days or do the police have investigative powers to retrieve data after a longer period.
    Thank you in advance of any replies.

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    • #2419935
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      Time to ask the company that stores this data.

      by rproffitt ·

      In reply to How long does video doorbell data stay available in the cloud

      And the police. Any other source would be guessing.

      This is why many add in some memory card and when an event happens you copy out the video or disconnect the doorbell unit to preserve the “chain of evidence.”

      • #2419932

        I was hoping for a definitive answer

        by 1woodward1 ·

        In reply to Time to ask the company that stores this data.

        Thank you for replying. I can’t ask the company as they will just give me a customer answer. The police officer was fairly confident he could access video data as he said it stays in the cloud indefinitely. I was hoping someone could confirm this is true. You seem to say only the police or the company will know this answer.

    • #2419923

      Reply to how long data stays in cloud

      by johnphil07 ·

      In reply to How long does video doorbell data stay available in the cloud

      The data generally stored for around 60 days, but it can also get deleted earlier to make room for new data storage.
      The company might provide the data if it’s for legal purposes, according to the details provided.

    • #4210386

      Reply To: How long does video doorbell data stay available in the cloud

      by raufkhan89321 ·

      In reply to How long does video doorbell data stay available in the cloud

      Hello 1woodward1,

      The retention period of video doorbell data in the cloud can vary depending on the service provider and their policies. While some manufacturers, as you mentioned, may specify a 30-day retention period for video data, it’s essential to note that law enforcement agencies often have legal avenues to access data for investigative purposes, even beyond the stated retention period.

      In cases of ongoing investigations, the police may utilize legal processes to request access to data stored by the video doorbell service provider. This could include issuing subpoenas or search warrants to obtain relevant footage, regardless of the typical retention period mentioned by the seller. It’s advisable to contact the customer support of the specific video doorbell brand, like Ring, for accurate information on their data retention policies and to inquire about law enforcement access procedures.

      Best regards,
      [raoof]

      • This reply was modified 6 months ago by raufkhan89321.
      • This reply was modified 6 months ago by Avatar photokees_b.
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