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How long does video doorbell data stay available in the cloud

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Without going into details, the police are investigating on my behalf a theft of property that happened two months ago. The police officer said to me that they can access video data from a “Ring” make video doorbell from the cloud as the information is not deleted. When I have looked at sellers information about video doorbells they state that it is only available in the UK for 30 days.
Does anyone know if video data is deleted after 30 days or do the police have investigative powers to retrieve data after a longer period.
Thank you in advance of any replies.

Topic

Time to ask the company that stores this data.

In reply to How long does video doorbell data stay available in the cloud

And the police. Any other source would be guessing.

This is why many add in some memory card and when an event happens you copy out the video or disconnect the doorbell unit to preserve the “chain of evidence.”

I was hoping for a definitive answer

In reply to Time to ask the company that stores this data.

Thank you for replying. I can’t ask the company as they will just give me a customer answer. The police officer was fairly confident he could access video data as he said it stays in the cloud indefinitely. I was hoping someone could confirm this is true. You seem to say only the police or the company will know this answer.

That is the right answer.

In reply to I was hoping for a definitive answer

There is no guarantee past the 30/60 days but as you guess, it might stick around longer as you read the web such as https://community.ring.com/t/how-long-do-videos-remain-on-ring-servers/5276/4

Now if there is a subpoena then the data can last longer such as “Preservation. Upon receipt of a lawful and binding request Ring will preserve requested information for up to 90 days unless Ring receives a preservation extension, in which case the information will be preserved for an additional 90 days (for a total of up to 180 days). Please note that the preservation process may be rejected if the data to be preserved is not clearly specified and/or the details required to locate the data are not provided.” – https://support.ring.com/hc/en-us/articles/360001318523-Ring-Law-Enforcement-Guidelines

But all this is moot as when you download the video, it is kept as long as you wish.

Thank you so much

In reply to That is the right answer.

That is a fantastic and informative answer. Thank you so much.

Reply to how long data stays in cloud

In reply to How long does video doorbell data stay available in the cloud

The data generally stored for around 60 days, but it can also get deleted earlier to make room for new data storage.
The company might provide the data if it’s for legal purposes, according to the details provided.

[raufkhan89321]

Reply To: How long does video doorbell data stay available in the cloud

In reply to How long does video doorbell data stay available in the cloud

Hello 1woodward1,

The retention period of video doorbell data in the cloud can vary depending on the service provider and their policies. While some manufacturers, as you mentioned, may specify a 30-day retention period for video data, it’s essential to note that law enforcement agencies often have legal avenues to access data for investigative purposes, even beyond the stated retention period.

In cases of ongoing investigations, the police may utilize legal processes to request access to data stored by the video doorbell service provider. This could include issuing subpoenas or search warrants to obtain relevant footage, regardless of the typical retention period mentioned by the seller. It’s advisable to contact the customer support of the specific video doorbell brand, like Ring, for accurate information on their data retention policies and to inquire about law enforcement access procedures.

Best regards,
[raoof]

• This reply was modified 10 months, 3 weeks ago by raufkhan89321.
• This reply was modified 10 months, 3 weeks ago by kees_b.

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