Another day over and I'm even further behind than when I started. Now I'm doing straight mechanical work as I need to get the basic work done so I can really start my part of the job. It's been far too long and my hands are stuffed cut to hell and what makes it all the worse is that the more that I replace the more I find needs replacing! Today I suggested jacking up the cigarette lighter and replacing the car which would be an easy solution as there is no cigarette lighter in this thing.
But I have seen the motor running and I at least have some idea of what I'm up against now. Now if only I could stop finding broken parts that just have to be replaced before I can start my real work, but by that time my hands will be a total mess and most likely I'll be unable to even type some code in.
As far a moron company decisions you'll just love this one about 21 months ago now I gave a quote for a dual processor server 16 SCSI HDD's and the full thing all high end stuff with all the software that they would require. Well I knew that I had a problem when I delivered the quote as they had a copy of the Saturday Newspaper Computer Section with a sub $1,000.00 System highlighted. The only thing that they asked was why was my quote so much when computers could be bought for prices like the one advertised in the Newspaper? Well I did try to explain but I knew it was a lost cause and promptly forgot about them altogether. Well normally that would have been the end of things but about three weeks latter I got a phone call from one of the insurance companies that I do work for and they told me that they where sending over a computer that had suffered a lighting strike and could I please write a report fairly standard stuff really. Well the thing arrived and the basic configuration looked very familiar a very nice but a bit cheap Tyan Dual Xeon M'Board + CPU's a few smallish SCSI's HDD's and almost nothing else recognizable inside the case as it was mostly charcoal.
Well I read the original insurance claim but of course the company details where blacked out which is normal enough so I started doing my report and found that the unbranded 250 W power supply had failed and allowed mains voltage into the case. Well again a fairly simple report so I rang the insurance company up with my findings and told them that the unit was ready to be collected and the report was almost finished with a brief overview of what had happened to the unit. All fairly straight forward stuff really until I was informed that the company who owned the server had all their computer network down and they had been told that the server had suffered a lighting strike by its makers so could I go down there and do a full report on all the damaged computers. Of course the Tyan M'Board had dual Gigabit Ethernet connections built on to the M'Board so it was fairly evident as to what had happened, but they then gave the name and address of the company involved which of course was the same company who I had given that quote to several weeks previously.
Well I did inform the insurance company that I had a conflict of interests as I had given that company a quote for a server very similar to the dead one so it maybe be a better idea if they where to get someone else to perform the report. The head of the claims section rang me back and asked did I actually do any work for this company other than give them a quote which I had not so he could not see a conflict of interests and as I'm their preferred computer repairer/report writer I was actually acting for them now and I had the job there where only 250 computers not working and all the stuff connected to the network, little things like printers and the like luckily no phone lines where involved only the network and a broadband modem.
Well things where more than a bit tense when I arrived there to have a look see as to what could be salvaged if anything but I did glean some snippets of information apparently they had taken my quote to the people who had advertised the sub $1,000.00 unit and got them to build them something similar to what I had quoted on and it was far cheaper so I was trying to rob them blind {I think you know the story here} I just asked what OS and software was supplied with the server and was told oh none we had to buy that separately as those people did not deal in Windows 2000 Server Edition so they very kindly gave us the place who could sell us the OS + Office software required and we had to find all the other specific software. I just grinned and bore it and got on with my work.
I did find 2 computers that would actually boot but at best they where unreliable as just adding 2 + 2 on the Windows calculator always produced different results and never 4 as an answer so at a guess would say that they had suffered severe damage as well. Needles to say I really didn't waste too much time there and I mainly made a list of the destroyed equipment. But I did learn that it was the supplier of the server hardware who insisted that that unit had suffered a lighting strike after it was returned to them after a couple of days of constant work. With that PS I'm surprised that it lasted that long but I would not have expected that mains voltage would get into the works I would have expected it to overload and just die completely with no other damage. Seems that the system builder saw the mess and wanted nothing to do with the repair because of the costs involved so they just said "Lighting Strike" and it may even have been believable if only for the fact that for 2 months prior to the damage being suffered there had been no electrical storms in the whole state.
When it came time for me to leave I was asked just how long it would be before the insurance company paid up, I just replied I was only a consul ant and they should address their inquiries to their insurer as I was now working for them and was unable to speak on their behalf. At least that got me out the bloody door I suppose.
About 3 weeks after I had furnished a full report to the insurance company the affected company rang me wanting to know what I could do to help them out of the mess that they where currently in as the insurance company had refused to pay the claim as the damage suffered was not fusion as stated in their insurance cover.
Well I just said that I had a "Conflict of Interests" as I was an agent of their insurance company so it would be improper for me to become involved. I could recommend a competent company to replace their equipment or they could return to the original supplier of the server and get them to supply the required computers and network parts.
About a week latter I received a summons to appear in court apparently the insurance company had furnished them with a copy of my report as part of the reason why their claim had been refused. Apparently they are suing the company who supplied the server which trashed their entire network and I'm {the person who was trying to steal from them} their "Expert Wittiness!"
Well it part of the job I suppose but I did inform them that the total price that they paid for the server was $5,800.00 more than my original quote and that they had got inferior parts as well.
Well what can I say the case looked nice from the outside? I did include a estimate for "Data Recovery" in my report but nothing for economic loss and suggested to the insurance company that they get someone qualified to do an assessment. But in about 6 - 10 months I'll be in court again unless they settle this sooner and then I can forget I ever saw them.
Col