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How to select vendor

By Erik Eckel Contributor ·
What's the most important factor to consider when evaluating competing vendor proposals in which price and reliability issues appear to be equal?

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How to select vendor

by Lord_Luck In reply to How to select vendor

From my viewpoint it has to be not only reliabilty and price but the friendlyness of the vendor and the speed and effectiveness of service. No one wants to deal with someone who has the personality of a rock or a vendor who gives poor technical advice or makes you wait seemingly forever for service.

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How to select vendor

by Erik Eckel Contributor In reply to How to select vendor
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How to select vendor

by Al Macintyre In reply to How to select vendor

I have co-workers who buy based on lowest purchase price, while I believe that cost of operations over life of product is more critical. All vendors claim high reliability but you never know unless you check out their references & check out what issaid by other users not on their references list.

The really important issues to me are quality of tech support & likelihood that this outfit will still be in business serving us X years away ... there are so many that get bought out by other people who cut costs by not providing the same level of tech support.

We want the technology to remain competitive & up-to-date, but not at a cost of withdrawing support for what will some day be an older model.

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How to select vendor

by Erik Eckel Contributor In reply to How to select vendor
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How to select vendor

by fredf In reply to How to select vendor

I agree with Al. You've got to make sure you're getting in bed with someone who'll still be around in a year, two years, or three. I got burned once becuase I persuaded a client to buy their machines exclusively from a local distributor. The guy went belly up out of nowhere, and it made me look bad.

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How to select vendor

by Erik Eckel Contributor In reply to How to select vendor
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How to select vendor

by laura.dubach In reply to How to select vendor

Support! Support! Support!
A vendor can have a great product but when you have a problem you need the guy who is going to be there to help with any technical issues that arise.
Unfortunately a vendor can promise that a product is reliable and support is available and on one or both counts you end up disappointed. So it tends to be a live and learn situation and as you deal with more vendors the better you become at making sound choices.

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How to select vendor

by Erik Eckel Contributor In reply to How to select vendor
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How to select vendor

by Mark L In reply to How to select vendor

The right answer, might not be what we would think it is. I would say the right answer is what the END USER really wants (and if we are managing their systems well ...) what they really need.

Some End User customers would place Speed of Service next in line. Others would say After Sales Support. Then some of the longer-sighted customers might be more interested to know the lifecycle costs, or the replacement paths available to them.

Bottom line for me, is to FIRST figure out what the customer (END USER) really is trying to do. Then when we sort through the competing vendor proposals, we have a lot better idea of whats most important.

Enjoy :)
mlv//Mark LeVeck, ( http://chm.net )
c/o: USCG ESU St. Louis, MO 314.539.3900 x520

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How to select vendor

by Erik Eckel Contributor In reply to How to select vendor
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