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How to talk to low level customer

By Volume12 ·
I have been working on my IT Service Desk for 3 years now and I have never found a global way of talking my customers through obtaining their IP address without them getting confused and mixed up when all I really want them to do is listen to me and do what I say without jumping steps ahead

The way I normally talk to the customer is:
Can you click start > All programs > Accessories > Command Prompt > now you should see a Black Box with a flashing cursors and in lowercase can you type for me IPCONFIG so that is I for Indian P for papa C for Charlie O for Oscar N for November F for Freddy I for India and G for Golf and press return for me

I am wondering if anyone here has a script they follow as such when talking to customers on how to obtain their IP address?

Now I know that every customer is different but I am hoping someone may have came up with a way that customers understand?

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