IT Employment
I'm looking for recommendations on Bug Tracking software. The intent is to track software developement and coordinate bewteen developers.
The shop is small, less than a dozen developers in total. All work is done in-house.
What has worked for you?
Any recommendations?
by lordinfidel
Are you looking for Version Control?
Souce Safe/Visual InterDev is a pretty common solution.
This allows colloabration/history of changes/control of the source between developers.
They are able to work in Visual Interdev then deploy those changes thru source safe to the deployment server or directly to production.
Talk to your developers, they should know about source safe.
by mc_user
Management, distribution and installation of the executables already have proceedures in place through the IT dept. I want something that will help catalog development.
Right now my needs are simple. I want someting that will let programmer A know that I found 12 errors on Monday, six of which are fixed, 8 errors on Tuesday, 2 of which are fixed and 5 errors on Wednesday, 4 of which are fixed.
I want to describe the errors, assign particuar programmers to repair them and track the stateof repairs.
Later down the road I hope to use the data as a resource center for all of the programmers when a new task comes down line that is causing them problems. I also hope to spot particular modules that always seem to need some work done on them and target them for a major overhauls or replacement.
by lordinfidel
You can take a help desk type of program that you assign trouble tickets to.
It's basically the same thing that you want to do.
You open up a ticket for an x piece of code. You assign that ticket to programmer A. You put the notes in what you found, and programmer A works on it. When they are done, they close the ticket.
But the history is still there.
by james r linn
During development we often use spreadsheets. The tracking data is really simple, but a spreadsheet allows you to do sorts based on mulitple columns of data, and that can be helpful.
After the application is in production, we use our help desk software.
James
by tomsal
LordInfidel is on the right the track. A piece of software from BlueOcean Software (soon to be Intuit) called "Track IT!" is designed to track IT resources, assests and more. In a nutshell its an IT helpdesk/managment program.
We've used Track-IT4.0 here for years now and I gotta tell you I don't know what I'd do without these days. We track purchases, trouble tickets and even maintain inventory records.
They just released version 5.0 of the software which is even better than the 4.0 version -- but right now we don't have it in our budget for the upgrade.
Finally if you get the web module (which I believe is included with the Enterprise edition of the software or its about a $500 add-on with the standard version) you can issue/track/edit/view/print trouble tickets through the web (ie. any computer with web access).
The reports are quite nice as well.
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