Web Development



HP Scanner Errors - NEED HELP

By McIntyreM ·
To whomever can help:

I have a few scanners that are giving me new errors and problems, of which I don't know how to fix.

1) On one computer, HP Director is performing a C++ Runtime error and will not run. I've check out HP's website for help, but what they gave me didn't work. The website that I read was (.">http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00043804&dlc=en&product=90787&lang=en&printable=no&encodeUrl=true&amp. This website explains the exact error I'm having, but the solution doesn't work.

2) One of the same computer and another computer, I get a script error that says: "Internet Explorer Script Error: An error has occurred in the script on this page. file:///C:/Program%20Files/Hewlett-Packard/Digital%20Imaging/bbfe/scan/scan.htm" Again HP's website gives me a solution, but if I can't get the HP Director program to work, then this solution is useless too.

3) And still another scanner, separate from the previously mentioned machines, is reporting other errors, when I attempt to scan an image using the HP Scanning software. First it says, "Internet Explorer Script Error: An error has occurred in the script on this page. mk:@MSITStore:C:\Program%20Files\Hewlett-Packard\Precisionscan%20Pro203.1\gtf.chm:guidedtf.htm" Then after that it displays an ActiveX error "ActiveX component can't create object: 'Chassis.ChassisHelpObject' "and has the same URL as the previous error.

4)Lastly, a different scanner is not functioning properly, but the software seems fine (I think.). When I attempt to scan something using HP Imaging, the scanner works sometimes. Other times, it only partially scans. And still other times, it doesn't do anything at all. What's up with this?

I have not had any problems with HP at all, they are a very good company that I prefer to purchase from. However, these recent errors are quite a nuisance.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

Need Admin rights at least once.

by dave2672 In reply to HP Scanner Errors - NEED ...


Had same problem, found answer here. You must start PrecisionScanPro as Administrator once. On
this first execution a few components get installed and registry keys are
created. From now on the program will work and the scanner can be used
without any issues.

Collapse -

Epson Stylus Photo Printer PX730WD unable to print

by MosesMoyo In reply to HP Scanner Errors - NEED ...


Collapse -

Reponse To Answer

by robo_dev In reply to Epson Stylus Photo Printe ...

You should start a new question versus adding to a question from four years ago about something completely differeent.

Also it may be helpful to state what OS you have, what you have tried (e.g. reloading the driver), and whether this is a new install or something that just stopped working...

Collapse -

HP scan

by Pricha R In reply to HP Scanner Errors - NEED ...

I open HP scan, it shows 'internet explorer script error - LIne 44, Char 2, Error - data invalid & URL -file:///C:/Program%20Files/Hewlett-Packard/Digital%20Imaging/bbfe/scan/js/UnitPersist.js
=== please help to solve this problem

Related Discussions

Related Forums