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HP Surestore CD Writer Plus 7200i

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by john everett

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I have the above rewiter installed on my system running windows 2000 (SR1). It worked fine under Win 98 and 98SE and Win Me. Since installing Win2K I've had numerous problems with quite a lot of hardware all of which I've been able to solve, except this one.
HP's site is no help at all. Various forums have given me clues but none have worked.
The CD Rom works Ok but when I try to load the sofware for the Write / Rewrite it comes up with the error message that the IDE driver is not connected and suggests that I take it back and change it for an external model. As I've had it for several years, this is out of the question.
One piece of advice I get is to turn off the DMA. This is fine in older versions of Windows but how do I do it in Win 2000?
Your help would be appreciated.
And if you could keep it simple I'd be even more greatful!

3 replies

by kevin anderson

The best solution will be to use CDRWin and or Nero Burning ROM to burn with.

My bet is that the version of EZ CD you use is just too old to run on Win2K. Win2K did some nasty things to hardware compatibility as you've eluded to in your message.

Shutting of DMA is found at:

START-Settings-Control Panel-System
Choose the hardware tab, and then Device Manager. Rather than choosing the device, choose the IDE Controller, and the Advanced tab allows you to choose DMA or PIO.

I suspectthis won't fix your problem though.

You may even find that downloading updates for EZ-CD will fix you up.

The links are...

www.goldenhawk.de - CDRWin
www.nero.com - Nero Burning ROM

Also: BIOS update for the 7200 for Win2K.

http://www.hp.com/cposupport/information_storage/support_doc/lpg40837.html

by john everett

Thanks for your reply.
The situation is this:
Re DMA. I looked at the settings and they were already on PIO so that was no good.

I down loaded Nero and that worked fine.

The problem was then that the drive would not read RW discs. (I hadbacked up all my data on a RW disk so my main problem of getting all my data back was still not solved.

However on revisiting HP's site and following your clue of a software problem I found out that this was indeed the case. Un fortuneately the upgrade for EZ CD Creator is nearly ?100 BUT the site was offering a special deal.
SO, to cut a long story short, I have just phoned and ordered the new drivers and new EZ cd ceator for ?23 BARGAIN!
I very nearly bought a new drive!

Hopefully that will solve it

Thanks agin for your help

John

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