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Huge Outlook inbox and personal folder

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by jlawson2004

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I have a manager who insists on keeping every single e-mail (though it seems like half go unread). His inbox has about 3000 messages, many with attachments. I created a personal folder for him that he has been dragging messages to. Now that personalfolder has about 3000 messages in it. My problem now is he is trying to drag a large amount of his inbox messages to the pesonal folder. An error keeps popping up that says "Can't move the items, some items could not be moved, either they were moved, deleted or access is denied." I can move the items without attachments fine. The messages with attachments are the ones causing problems. I've found that if I open the messages with attachements, then move them to the personal folder, they move fine. Could someone offer help on this issue?

7 replies

by alpha-male

I have faced this exact same issue. Either there is some corruption in the PST file (you can run scanpst to try to repair it...or resort to other methods if that fails), or it may be that the file is reaching the maximum size for a pst (2gb).

MS recommends PST files not get over 100 mb! If he has to keep all his e-mail, then you'll need to make multiple PSTs for him and help in organizing them.

I told our manager:

If you kept every letter, magazine and junk mail item you got in your real mailbox, eventually you'd need to live in the library of congress...why should e-mail be different?

;)

by jlawson2004

I learned something new from your response but it wasn't the solution to my problem. Thanks for the help. I posted a comment giving more detail of my problem.

by seamfa

This error appears for different situations, depending upon the version of Outlook your manager is using. For instance, this may occur in Outlook 97 or 98, and clearing out the frmcache.dat file (while Outlook is closed!) will clear out the form cache, which may resolve the issue. See Microsoft KB Q-doc Q171372.

For Outlook 2000 or 2002, you may be simply selecting too many items (Microsoft KB Q-doc Q274492) or the receiving .pst file may be getting too large (Microsoft KB Q-doc Q288283), especially as you are referring to messages with attachements. Make sure these personal folders are created off the mail server, like a home drive.

Hope this helps!

by jlawson2004

I learned something new from your response but it wasn't the solution to my problem. Thanks for the help. I posted a comment giving more detail of my problem.

by jlawson2004

I figured out that I have to open the e-mail and then the attachment so that it saves the attachment in c:\windows\Temporary Internet Files\olkf022 . Then I have no problem moving the meesage to the personal folder. Is there an easier way to move the messages without having to open every message and the attachment?

by jlawson2004

Ok, I finally found the solution. Check out Knowledge base article q322311. The links in the article are outdated and I couldn't find the solution on the Symantec website. What needs to be done is connect to Norton Antivirus on your Exchange server,then select Auto-Protect, select the mode tab, change the mode to MAPI.

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