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i cant open my photos and videos

By Austin 30 ·
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previously my laptop was windows 10 then i have downgraded to windows 8.1.. i have backed up all my files ... which is around 200 GB .. now i cant open those back up files..please help me ..thse photos includes my memories

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Clarification

by juztsteve1 In reply to i cant open my photos and ...

Can you be more specific? What program did you use to create the backup, the default Windows backup? Also, what is the extension of the backup file(s)?

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Clarification

by Austin 30 In reply to Clarification

yeah windows backup... and the photos are extension with .png file ...
so i tried with picaso to open those back up photos...eventhough i can't open my photos ..

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Clarification

by Austin 30 In reply to Clarification

i tried with windows photo viewer all other stuff also

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by Austin 30 In reply to Clarification

thanks for ur response
:)

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i cant open my photos and videos

by tirtha8586 In reply to i cant open my photos and ...

Would suggest you to give a try to this free software from microsoft: https://gallery.technet.microsoft.com/Restore-System-with-Hard-1ff36236?redir=0

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Re

by Tytanius In reply to i cant open my photos and ...

Yeah I have the same problem with opening my photos, I have Windows 10, and I didn't change anything at all. It was working great couple of days ago, and now it doesn't for unknown reason.

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