I NEED HELP WITH AN E-MAIL YOU SENT ME

must be a full moon?

sorry dear, can't tell what your question is. do you wish to get xp installed and can't due to error you think is related to your pci voice modem? if yes=take out modem, install xp and call us in the morning (smile) for help installing modem.
or, you have xp installed and now you can't get your modem to install?
can you get this problem pc to a location with a broadband (fast) internet connection?
want all your xp service packs and critical updates installed.
want you to post us your exact modem model number
and what you have tried.
want you to download and install newest xp version of modem driver for your model after completely uninstalling modem from Control Panel/Modems and rebooting.

Like the Sarge said, more info would be nice.

Win XP recognizes a number of Conexant (Rockwell) chipset modems as something like "Generic Soft 56K Modem." In some cases, modem will run internal test OK but will not connect.

You will have to force install the manufacturer's XP driver in device manager.

Select "Install from a list or specific location"
Then "Don't search ....."
Then "Have Disk"
Follow through to select all hardware and then select your modem model.

Wish I could be more specific here, but my memory goes only so far.

Hope this helps