IBM Sales & Support

I work for a school district. One of our teachers recently dropped over $3,000. on an IBM Intellistation to be used for video editing. Unfortunately, I was not consulted before the purchase. The IBM salesman sold the teacher a computer with 5 IDE devices, 3 hard drives, a CDRW and DVD burner. The teacher was assured that this configuration would meet his needs. Obviously the above configuration isn't going to work, but support can't help me because nothing is broken and sales won't call me back. Any suggestions on how I can get this resolved?