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IE 5.5 sp1 Printing Error Message in W2

By rteo30 ·
I am trying to resolve this printing error from IE 5.5 sp1 on the same W2k laptop. The default printer is set to Tektronix Phaser 850 color printer. When the user prints from IE 5.5, it prompts a message as " Function address 0x77f821e1 caused a protection fault. ( exception code 0xc0000005 ) Some or all property page(s) may not be displayed. " Click on OK to be continued, then it prompts another windows message " Could not find the default printer... " and printer is displayed on the Print dialog box. He can print from Netscape Navigator or other software. Other than that other printers that in the NDPS have no problem to print in IE 5.5.

If I logon the as myself, print from IE 5.5, it is printed fine.

There a few steps that I tried to troubleshoot:
1. delete the printer, reintall the printer.
2. delete the System32/spool/drivers folder.
3. microsoft knowledge base Q303360
4. delete the user profile and recreate fresh one.

Any suggestion will be greatly appreciated.

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IE 5.5 sp1 Printing Error Message in W2

by GRossKey In reply to IE 5.5 sp1 Printing Erro ...

I think the first thing I would actually try in this case is to uninstall/reinstall IE 5.5 or download IE 5.5 updates (SP2). If printing isn't a problem with other browsers, that suggests possible corruption in IE.

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IE 5.5 sp1 Printing Error Message in W2

by rteo30 In reply to IE 5.5 sp1 Printing Erro ...

Poster rated this answer

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IE 5.5 sp1 Printing Error Message in W2

by rteo30 In reply to IE 5.5 sp1 Printing Erro ...

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