IE7 glitch

By D.H. Cesare ·
After installing IE7 I am unable to right-click and save embedded images in OE. I get the error message: missing file "mshtml.hlp". I understand this is a common problem after upgrading to IE7. I just installed a new HDD and everything is newly installed; I didn't have this problem previously.
Microsoft insists there's no problem, no such file, and therefore is no help.
Can anyone tell me where to get the file? It's in the Windows\System 32 folder, or is supposed to be. Could someone get a copy of the file and get it to me?

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by TheChas In reply to IE7 glitch

Rather than try to deal with software that Microsoft seams to be abandoning, why not switch email clients?

I like Mozilla Thunderbird, but there are many other options.

You can even get themes (skins) for Thunderbird so that it has the look of Outlook or OE.


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Chas must be getting really tired

by HAL 9000 Moderator In reply to Alternate

As he obviously meant Fire Fox not Thunderbird which is the Mail Client produced by Mozilla. You can get a copy of FF here


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Meant Thunderbird

by TheChas In reply to Chas must be getting real ...


I did mean Thunderbird.

After installing IE 7 he has a problem with images in Outlook Express.

Installing Firefox will not correct image problems in OE as OE uses IE to render web content.


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OK in answer to your question the mshtml.hlp doesn't exist

by HAL 9000 Moderator In reply to IE7 glitch

On a XP Box without IE7 installed.

If you want to keep using IE I would suggest un-installing IE7 through the Add Remove Option in the control Panel and then reinstall IE6 and disable IE7 for being installed.

You can achieve this by going to the Windows Update Site and click on Custom when given the option and when all available updates are found click on the Recommend List scroll down till you find IE7 remove the tick beside it and then click on the + sign beside the description of IE7 and scroll down to the bottom of the description and add a tick to the Hide this file Box. Apply any available updates from there. Reboot as necessary and run the Windows Live Update again till all available updates are installed.

At this stage IE6 will show a Blue + sign which when clicked on will open a new tab or you can use the CTRL T keys pressed together to achieve the same thing.

If you don't already have an install copy of IE6 it's available for download here


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Rolled back to IE6

by D.H. Cesare In reply to OK in answer to your ques ...

and no more problem.

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