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IE8 cannot compose/reply in Outlook Web Access

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by aknon

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I have no problem login on to my company's Outlook Web Access. I can read the email but when I try to compose a new mail or reply to a mail I will get a red X in a little box in the upper left hand corner where you normally type text. The rest (TO:, CC:, BCC:, Subject:) are ok.

Prior to this, I have no problem, even after performing the Windows update. But over the weekend my laptop was left unused and this week, Monday, I noticed the problem.

I have searched and tried all recommendations posted in the many forums on this problem but it did not solve my problem.

My laptop is a 32 bit, Windows Vista Home Premium operating system with Service Pack 1.

Any help would be greatly appreciated.

10 replies

by aknon

I have tried that many times (from reading other forum)but when I tried the suggestion, I got a setup error message:"Not enough storage is available to process this command." It has nothing to do with my storage as there are ample space on my HDD and RAM.

Seems like the KB911829 is meant for the server side and not the client. I did read that one guy had the same setup error message but that he managed to install the hotfix manually (whatever that mean). It resolved that problem I described about the OWA only to be replaced with another problem.

Furthermore, I doubt it is the server problem as I am able to perform compose new mail, reply when I used my XP desktop PC with IE6 installed.

by netwrk_admn

Clear cache and cookies, retry. Use alternate browser such as Firefox (if supported) to test on laptop?

by shhite

That is why cmatthews told you to forward it to the system adminstrator so they can put the fix on the server.

by aknon

Yes, I have tested the same OWA using Firefox on my laptop; it work but Firefox editor is in plain text, I need a HTML format which IE provides (previously).

I have also tested it on XP OS desktop using IE6 and its ok.

Previously, on my Vista OS laptop, it worked fine until the recent Windows update and IE 8 installation. Tried to undo the updates and IE8 installation, problem did not go away.

Now, I my last resort seems to be to reformat the HDD and reinstalling the original Vista OS without the Windows update.

by cmatthews

Anyway, there's likely others in your company a little ripped about that too.

by aknon

My initial suspicion was also the server. Those IT boys are forever tinkering with the system.

However, later, I began to doubt it is the server problem as well. This is because I am able to perform compose new mail and reply functions when I used my XP OS desktop PC with IE6 installed.

by cmatthews

Overview:
In Microsoft Windows Vista, the Dynamic HTML Editing ActiveX control is being removed from the Internet Explorer browser. As a result, there is functionality missing that Microsoft Exchange 2003 Outlook Web Access relies on. This update replaces that deprecated functionality on the Microsoft Exchange 2003 servers so that Microsoft Exchange 2003 Outlook Web Access continues to function smoothly.

At least get them to look at the URL (You could be right.. For curiosity, I opened the hot-fix and found 161 files - there's a lot of .HTC, .JS, .CSS and .xsl files, but no active-x controls that I could see)

by aknon

Ok, there don't seem to be any other option available other than to get IT to take a look. I doubt they will bother; if the problem is not discovered by them, they don't do anything about i. Has happened in the past, don't see them changing now.

By the way, a friend of mine has a Windows 7 with IE 8 installed and when I try login in with it, it gave the same problem.

Thanks, everybody, and especially you, cmatthews@, for all your help.

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