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iHEAT Helpdesk/Call-logging software on VMWare

By schetty ·
Greetings!

Environment:
iHEAT version 9, hosted on VMWare Vcenter 4.0.

Issue:
System frequently freezes, and has to be hard reset to restore service.
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No entries in event logs, except System Event Log has the following entry before the freeze;-
The system detected that network adapter Loopback Pseudo-Interface 1 was connected to the network, and has initiated normal operation.
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Is anyone experiencing a similar issue?
Perhaps someone could point me in the right direction to resolvce this critical service issue?

Any / Every help will be appreciated


Thank you,
$@m

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by BFilmFan In reply to iHEAT Helpdesk/Call-loggi ...

Do you have a local host file being loaded that desinated 127.0.0.1 as the local host?

Have you verified your DNS and WINS?

Are you runnign the latest firmware and drivers for the system hosting hte VMware servers?

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