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Incident Tracking Systems?

By djfishy ·
I work in a call center for a business that is basically doing transportation. We are looking for a simple incident tracking system. Open source if preferable. We were thinking just use an open source help desk and modify the language a bit. Let me give you a real world scenario.

A dispatcher in the call center has an issue with driver they are dispatching. They would go into this ticket system and enter in something so that management or other dispatchers can read / comment on and we have a record of all the problems our employees have. Stats too and such.

For now it would mostly be in house to employees.

Has anyone had any experience with something like this? I was looking into Kayako but thats more a CRM rather then a internal company incident tracking system.

Thoughts?

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Issue tracking system

by pat In reply to Incident Tracking Systems ...

Adapt Data Solutions has an issue tracking system that is low cost and extremely easy to customize. You can tweak it any way you'd like. Reports, stats, etc. It would certainly meet your needs for your call center.

You can either have it hosted (zero IT costs) for about $45/month/staff user or purchase licenses (to have it installed on your server) for about ($700/seat).

It can be easily customized to match your site's look and feel and you can open it up if you'd like such that customers can login and see the status of their call/dispatch.

Extremely advanced workflow engine, great email/escalation system, etc.

Check out: <a href=http://www.adaptds.com>Online Issue Tracking Software</a>

Let me know if you'd like more information.

Pat

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link

by ---TK--- In reply to Incident Tracking Systems ...

http://osticket.com/

I have yet to try this ticket system, but its free...

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