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Incompatibility of Older MS products with Office 2016

By kbhayani ·
Tags: Microsoft
I am a subscriber to Office 365 and Assure plan. Also, I own a standalone version of Visio Professional 2013 acquired locally. Now, last month Office 2013 got upgraded to Office 2016. During the upgrade, it removed Vision Pro 2013. I thought that I will be able to reinstall it. In using Microsoft Fix it I uninstalled Office 2016 too. Then I contacted Tech support. After almost two hours of wait and talk, I found out from Mr. Lokesh Kumar at Jaipur , India, that Visio 2013 pro is incompatible with Office 2016. My online search revealed that Visio 2016 pro is a free upgrade if you have Office 365 Home. The store told me outright no as I had not acquired Visio 2013 pro from Microsoft Store. The person named Jen in Philippines even refused to entertain any escalation to a higher level, and basically rude.

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