IT Employment

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Info request ignored

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by vid_ro

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My title is ?Network/Systems Admin? I have been in I.T for 12 years, promoted through the ranks.
The majority of the I.T department has been together for over 10 years.
The IT manager was promoted to his position 5 years ago.
He also has 12 years of tenure. He was hired as an analyst at the same time I was hired.
We all have a good relationship at work and off work.

Dilemma;
For the past 5years I have been requesting info from the programs group in regards to the applications that they have design and distributed to network users.
The nature of the info that I request is as follows; who should have access, where do the files and databases reside, description and function of application, and a basic mapping of database architecture
I have always hit a wall of resistance not only from them but from the IT manager who is my boss. I have continually voiced my concern for this information in maintaining security, fault tolerance, performance monitoring, and just plane trouble shooting aid.

Am I out of line on the info I have requested?
What?s my next move if any?

2 replies

by djent

They apparently feel you have no need for tnis information. The upside is that when something blows up you can disavow all knowledge as you were deprived information. Send a memo with your concerns and keep a copy as insurance.

by minerva

Try to create a list of reasons why you think you need the information you're requesting. Explain what impact the items on your list could have on the company. Allay fears that your recommendations could curtail the previliges some people enjoy. This is the most likely reason why you may be facing resistance.

Send this to your manager asking him for his help and guidance. If your plea is genuine and is directed towards the best interest of the company, chances are your manager will respond positively.

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