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by archiebrown

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what if the client has lost or misplaced the case containing the "cd key" to install his product?Does he have to purchase new or can the disk be probed to find the key?

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by rnh

Perhaps if they/you can provide the product id number to Product Support Services, they might have some procedure to deal with this. This would be a good question to email to the support mailto address. So far all I have found is Article ID: Q301298
in the KnowledgeBase which refers to the pid and has a link to a locator/helper. This would probably only be of use if the product is already installed (previous to losing the key). Also perhaps the product box with product codes might be of use to PSS, I am not sure.

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