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Internal Helpdesk Quotation

By officeboy ·
I'm working on Setting up Helpdesk and not I am drafting a SOW for a Helpdesk project but I'm not sure where and how to start it. Is there any guideline and sample for this task?

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by NZ_Justice In reply to Internal Helpdesk Quotati ...

Window A Sharepoint Services is free with Windows 2003 server, a help desk tempalte is avalibe from M$ http://tinyurl.com/e3rj7

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by officeboy In reply to Internal Helpdesk Quotati ...

Hi,
I have seen this. However this is more to Helpdesk Ticketing/ Incident logging. I need something like Responding to RFP. Do you have any idea where I can get such information?

Thanks in advance.

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