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Internet Explorer Crash

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8 replies

by erbertkeysjr

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When entering Dell.com and clicking on options to enter the higher education page to start selection and options on certain laptop and desktop systems, while page is loading I get

"Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x00000000."

8 replies

by house

It sounds like IE is having an interpretation and memory addressing issue.

My advice would be to uninstall and reinstall IE via the add/remove windows components in the add/remove programs section.

by apotheon

You beat me to it. That's what I was going to suggest to fix the IE failure.

Of course, the explanation for how to fix it and my advice aren't the same. My advice would be "Get a real browser!" Ahem.

You know I can't help myself. . . .

by house

That is a better solution, but it is not always in the cards if they are an IE user. When I get calls for IE issues such as this, I suggest Firefox if I feel that repairing IE is beyond the scope of their knowledge. Even in the extreme event that Firefox will start acting up, at least it is a separate entity from the OS. This will make repairing the browser a simple task.

by apotheon

The fact that switching browsers isn't always particularly practical is why, along with "switch browsers" as advice, I lead with the fact that your fix was what I was going to suggest. Besides, before wandering off into OSS advocacy, it's usually a good idea to actually address the question asked first. Heh.

One of the things that always bothered me, back when I actually used it, was the fact that IE sometimes couldn't be uninstalled (prior to reinstalling it) without completely hosing a lot of other stuff on the system. The easier availability of a simple uninstall/reinstall with a separate application, like Firefox, is a rarely mentioned positive consequence of its use.

by apotheon

Look for Ad-Aware. Don't look for "adware". Adware is what you want to get rid of. Ad-Aware is a tool that can help you get rid of it.

It's mistakes like calling it "adware" that makes it possible for so many pieces of malware with names similar to Ad-Aware to get spread around, infecting more computers.

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