Internet Explorer Problem

I have been having a problem with IE. I already contacted Dell and Verizon DSL and nothing helped.

I am getting an error messgae saying “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.” And it asks if I want to send an error report. If the problem continues restart the computer. I have done this many times.

I have reinstalled MS XP, I believe I installed IE Service Pack, and I checked for viruses. I am forced to use Netscape, but I want to fix IE. CAN ANYONE HELP ME PLEASE???