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IP help Can the do this????

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10 replies

by dagresta

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My IP for over the past six weeks has been notified that I have issues with sending and receiving my emails.I have been told that the problem was being addressed. Now after many calls and time spent on the phone.I'm being told that they are going to change by email address to a NEW one with yet another email site. I have many contacts and business as while as personal ventures that use the email address. plus business letter head,cards,and other stationary recently purchased.This is to take place immediately as I was told yesterday.Up to this point I have been trying to work with them resolving my issues.

WHAT can I do?
Is their some higher authority to go to?
I'm sure most will tell me to just change IP But it is the principal and I need more time to research my options.
Thanks for your help & comments
D Agresta
dagresta@talkamerica.net

10 replies

by bart777

Which one is changing?

IF your ISP is changing the IP address of your domain it's no problem. All you need to do is make sure that the MX record for your mail server is changed as well.

If they are saying that you domain name needs to change then you have some ammunition. They can't force you to spend money to rename your domain.

Get with them and verify that they are just changing your IP address and not the domain.

Best of luck.

by bart777

Do YOU own the domain or do they?

If they actually own the domain then there isn't much you can do. IF YOU paid for teh domain then they are in the wrong.

Now if they are doing this to you tehn they need to setup their server to forward your mail requests directed to the old name to the new address.

Either way I wold start looking for a new company to take care of you since these guys seem to have problems taking proper care of their customers.

by older mycroft

After all, you've spent six weeks pursuing an ISP due to having had problems "[i]sending and recieving... ... emails[/i]".

Yet, now that you are offered a replacement, you want to hold on to the one you've spent 6 weeks trying to get fixed because it didn't work.

Clearly the aspect of your stationery is unfortunate, but perhaps something you should have held-off on until you knew it was fully functional.

I would have thought that holding onto your under-performing email address would have only exacerbated your situation. I'm afraid the principal of the situation HAS been properly addressed (no pun intended) - you have complained for some 6 weeks and have managed to get redress in the form of a replacement IP.

You could always use 'snailmail' to inform your customer base of your new email address.

by dagresta

I was having NO PROBLEMS until they decided to start to use google. The problems started well after the FACT "you have complained for some 6 weeks and have managed to get redress in the form of a replacement IP."

by older mycroft

[i]"My IP for over the past six weeks has been notified that I have issues with sending and receiving my emails"[/i]

To me, that appears to be a period of time exceeding six weeks.

The fact that you had only recently ordered your printed stationery, led me to believe your email had only been active for 6 weeks.

My mistake, and your badly-worded post. :)

NOW: what exactly does Google have to do with the situation ? You never mentioned Google before.

by mwhipple

If it's not a domain you own, then there's not much you can do. I'd guess from your post that it's the ISP's domain and therefore you pretty much have to go along with it. Your best option, unless they lost control of their previous domain somehow, would be to have the ISP set up mail forwards so that your old e-mail address would forward to the new one. This would allow you to transparently use the old e-mail address and just change the settings in your mail program. Generally ISP's offer this for at least a limited amount of time when switching domains, normally at least a year or so (depending on when the old domain expires) to allow customers a gradual transition. If your ISP doesn't offer this, then I'd suggest finding a better one (which doesn't help the present situation much).

by dagresta

They think they can forward about a month? which is a very short time.
I guess being mislead and told they had issues with email .Only to find out the bigger picture at the theveth hour.

by mwhipple

Forwarding e-mail is as simple as owning a domain and having the mail exchange for that domain have some settings for it (a text file on UNIX or some panel or other for MS). If they can only forward for that short a period that it would imply they are either losing the domain or are inept (or both). If they are losing the domain you could try to get in touch with the new domain owner, or purchase it yourself if it is expiring (depending on how much it's worth to you...domains are cheap). If this has been going on for a while, I'd hope you're not expected to pay for undelivered services.

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