ip telephony

IP telephony is a growing technological field that allows voice, data and video collaboration through existing IP telephony-based LANs, WANs and the Internet. By utilizing open IETF and ITU standards to move multimedia traffic over any network, IP gives users more choices in media (for example, coaxial cable, ISDN, POTS lines, ADSL, leased lines, satellite and twisted pair) and location. Consequently, the same networks supporting email and Web data traffic could increase their global connectivity to companies, individuals and educational and social institutions. Businesses and individuals could reduce communication costs such as voice and broadcast video to diversify and include video conferencing, application sharing and whiteboarding tools. TAPI 3.0 is an evolutionary API that supports convergence of PSTN telephony and telephony over Internet Protocol networks.

Here are a couple of references that should offer information:

http://www.internet-telephony.org/

http://www.cis.ohio-state.edu/~jain/refs/ref_voip.htm

hope this helps....good luck

IP telephony is a new way of develops a new market to keep in business. Creating new needs is the way technology companies usually grow in the hard times. Of course, to benefit from this you must be an IP-Telephony related products manufacturer or service provider.

But replacing that PBX located in your office for a new IP-Telephony system should have something good. I know, the PBX never has given you a problem, but this is boring; replacing it for this new amazing technology you will be able to know a lot of new people who are going to came to your office to install and troubleshoot the new system.

And maybe you could replace those old telephone devices which perform only the task you need (ok, maybe some other task never used areincluded) for new telephones with many new keys and features. But do not be worry if at the beginning it looks a bit more complicated to operate to you, you are not alone, thousands of users feel the same.

Uhhhh, I almost forgot to mention the more time you will have to drink coffee or smoke a cigarette because of system re-re-re-configuration. As you could imagine, integrating telephone and data lines is some times a problem generator. When the network start working slow, and believe me it will, computer people have now a new device in town to unplug and re-setup.

Not to mention that you could find new ways to make clients regret of calling your company (mmm.., you have enough problems by yourself, why do you must listen to customers?). You can give them more options to navigate inside the new system (press 1, then press 3, and if you are still there press 5, or enter you SSN and then push the numeral sign twenty two times) before reaching you.

If you find a way of getting some benefit from migrating to IP-Telephony please, share it with me.

Regards,

Jose P Mir
jpm@jpmir.net

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