Question

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  • #4287260

    iPhone 11 Face ID stopped working

    by cshives ·

    About 2 weeks ago my face ID stopped recognizing my face, I can’t reset it because it authorizes the reset through face ID and I can’t update it because it authorizes through face ID. If I try turning it off completely then it tells me to “turn off stolen device protection” which needs my face ID.
    I’d rather not take it to a store because I don’t live close to one but if I have too then oh well.

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    • #4287280
      Avatar photo

      Reply To: iPhone 11 Face ID stopped working

      by birdmantd ·

      In reply to iPhone 11 Face ID stopped working

      Just curious, were there any recent updates downloaded to the phone?

      Another thought, does the camera still work on that phone?

      • This reply was modified 3 weeks ago by Avatar photobirdmantd.
      • #4287406

        Reply To: iPhone 11 Face ID stopped working

        by cshives ·

        In reply to Reply To: iPhone 11 Face ID stopped working

        There was an update and the camera works just fine both ways. They also released a new update but I haven’t had time too update my phone.

    • #4287413

      Reply To: iPhone 11 Face ID stopped working

      by trsipes ·

      In reply to iPhone 11 Face ID stopped working

      Try to restart your phone and if that doesn’t work then set it up again.

    • #4288281

      Reply To: iPhone 11 Face ID stopped working

      by chriswallace83 ·

      In reply to iPhone 11 Face ID stopped working

      Did you get an answer to this question as I am having exactly the same issue. Many thanks Chris

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