Does anyone know the state of Acronis (the maker of TrueImage)?
I purchased True Image for my laptop’s Vista backups. One of the selling features was the ability for Acronis to manage a Backup Space by deleting oldest backups when necessary. This feature is not currently working for me.
I opened a support ticket to Acronis, and at first received email responses. The last response I got (9/18/2008) indicated “I have esclated this matter to my senior level support and they will get in touch with you directly.”
I have not heard a thing since. I have sent more emails – nothing. I have tried phoning their head office; it has an automated attendant I have been unable to get past. I even tried their pre-sales Online Chat. They dropped me after my initial message describing my problem.
I can find no way to resolve this technical issue.
I have to wonder if the company is going under? This utter lack of being able to reach a human (any human, in any department) is deeply worrying.
They have my money, and I have a product that does not work as advertised.
Use extreme caution if you select their product.
Good Luck,
-craig
