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Is anyone at home?..

By sboothe ·
Has TechRepublic Support given up the ghost?

After a repeated issue in browsing/reading discussions, which appears to be a database issue; 'Page cannot be found', 500 Server error, etc., I have written/posted questions to Support twice since the end of June. Both times I get the 'You should expect a response from us within 24 hours'.

Nothing. Nada. Not a peep.

So I go on the site to check 'My Questions'.

Gone.

I don't mean my question was not ever there, I mean it was gone. After posting the second inquiry, I checked and my inquiry was actually there but still pending. Upon checking a few days later, it was gone, not closed, not resolved, but gone.

Here's a suggestion: When you commit to responding within 24 hours, either do so or don't make the commitment in the first place.

Here's another: Take a look at your server load and make adjustments if your servers are getting hammered to the point of database timeouts.

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Which contact system are you referring to?

by Jay Garmon Contributor In reply to Is anyone at home?..

We have several methods to accepted customer feedback. Which one did you use? Believe me, we need to know when stuff is broken.

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TechRepublic Support [techrepublic@custhelp.com]

by sboothe In reply to Which contact system are ...

'My Questions' is where I posted the questions.


TechRepublic Support [techrepublic@custhelp.com] sent the auto reply and I sent an email to this address asking why there had been no response. I'm guessing no one monitors this address.

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