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  • #2140351

    Issue with external camera during an online proctoring session

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    by i.t. not my thing ·

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    Has anybody ever heard of a microsoft life camera going on and off during an online (proctor u) session. Camera was connected to a surface pro if that helps. But works fine and stays on when not connected to proctor u. Is it a connection issue or do I need a new camera/cord issue.

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    • #2414745
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      Here’s a thing I’m running into.

      by rproffitt ·

      In reply to Issue with external camera during an online proctoring session

      Sometimes you get a client that won’t try other web browsers. They usually can’t be helped.

      I’m reading https://support.proctoru.com/hc/en-us/articles/360035508792-Camera-Troubleshooting and it would be best to try the browsers noted there and complete the settings they write about along with the testing.

      In answer to your question, yes, after you complete the work.

      • #2414744

        Thank you!

        by i.t. not my thing ·

        In reply to Here’s a thing I’m running into.

        Thank you! I’ll check into that. Been using Proctor U for a few years now and about 2yrs with the pro and life setup. It was the worst session I have ever had with them and rather not have a repeat especially when the sessions are usually a 5-10min setup process and no issues during the actual exam.

        • #2414737
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          I neglected “current events.”

          by rproffitt ·

          In reply to Thank you!

          With the power and more failures in Texas, there has been a huge surge of problem reports with video call systems and web sites. If your system was fine till this past week then it may be the bad weather and not your PC at all.

    • #2415519

      Best Methods

      by brack nelson ·

      In reply to Issue with external camera during an online proctoring session

      “Go and check the below steps first:
      1. Go to Start
      2. Open Settings
      3. Open Privacy
      4. Open Camera
      5. Turn access On under the Allow apps access to your camera.

      Now, it’s time to open site (procture u) and check the camera is working. If it still not, please see the below steps to be followed:
      1. Click on Lock Icon on web address
      2. Find Camera and set to Allow
      3. Refresh the page.

      Restart your system, it will fixed the issue that you’re facing. “

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