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IT Help Desk Survival Guide

By kylli ·
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Please comment the TechRepublic's IT Help Desk Survival Guide. Do you find it useful?

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I've only read the preview

by froogger In reply to IT Help Desk Survival Gui ...

..but if the rest of the book is of that quality I would certainly consider buying it - although I'm not working in helpdesk anymore.

The only thing I wonder is; can you use it as a reference-book, ie look up answers when you need them? They say the CD has a search-function that could be useful.
But the book itself looks more to me like a read I'd have laying in the bathroom. Reading a page now and then would allow to let the stuff sink in. This could help one not having to reinvent the wheel as we all do in IT.


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So have I

by kylli In reply to I've only read the previe ...

Well, I have also read only the preview and it sounds good. I was hoping to receive a comment from a person who has it already, but it seems that no one does...

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